At The Collectiverse Store, we are committed to providing you with premium diecast models. Due to the sensitive nature of collectible models, we have specific policies in place to ensure fair treatment for both our customers and our business.
To process any claim for damaged, defective, or incorrect items, a continuous, uncut unboxing video is strictly required.
We strive to send items in the best possible condition and pack them securely. However, the shipping journey can occasionally be rough.
Minor creases, blister cracks, bent cards, or soft corners on the packaging incurred during transit are not considered defects. As long as the diecast model itself is undamaged, these issues are not eligible for refunds or replacements.
If a model arrives with a severe manufacturing defect (e.g., missing parts, severe paint rash, broken wheels), please contact us within 48 hours of delivery.
Please email us at thecollectiversestore@gmail.com with your order number, the mandatory unboxing video, and clear, well-lit photos of the defect. We will evaluate the claim and, if approved, offer a replacement (if stock permits) or a refund.
When you place a pre-order and pay a deposit or full amount, we immediately secure that specific piece from the manufacturer or distributor on your behalf.
Because of this firm commitment, pre-order deposits are strictly non-refundable. If you choose to cancel a pre-order, or fail to pay the remaining balance within the stipulated time when the item arrives, your deposit will be forfeited.
We do not accept returns, exchanges, or issue refunds for "change of mind", finding a cheaper price elsewhere, or accidentally ordering the wrong item once the order has been processed. Please review your cart carefully before completing checkout.
If a refund is approved by our team, it will be processed back to your original payment method. Please allow 5-7 business days for the funds to appear in your account, depending on your bank or credit card provider.