We aim to deliver your highly anticipated diecast models as safely and quickly as possible. Please review our shipping practices below.
To ensure secure and reliable delivery of delicate diecast models, we apply a flat shipping fee of INR 150 to standard orders (or FREE for eligible items).
This fee helps us cover the cost of premium packaging materials (bubble wrap, sturdy corrugated boxes, fillers) to protect your collectibles from transit damage.
In-Stock Items: Orders for items currently in stock are typically processed and dispatched within 2-3 business days. Once dispatched, standard delivery across India takes approximately 4-7 business days, depending on your pin code.
Pre-Order Items: Pre-order items are NOT currently in stock. The Estimated Time of Arrival (ETA) provided on the product page is a tentative timeline provided by the manufacturer.
The diecast manufacturing industry frequently experiences delays due to production issues, licensing approvals, or international shipping logistics.
ETAs are strictly estimates and are highly subject to change. The Collectiverse Store is not responsible for manufacturer delays. We will notify you via email as soon as the stock arrives at our warehouse and your order is ready for dispatch (or if the final balance is due).
To ensure smooth fulfillment and avoid holding back your available items, our system requires in-stock items and pre-order items to be purchased in separate transactions.
If you attempt to add both types of items to a single cart, you will be prompted to separate them before checking out.
Once your order is dispatched, you will receive an email containing the courier tracking link. You can also view your tracking information by logging into your account and navigating to the "Orders" section.
If your tracking shows your package was delivered but you haven't received it, or if it appears to be lost in transit, please contact us immediately. As outlined in our Refund Policy, an uncut unboxing video is required if you suspect transit damage to the contents.